lgoluxPrivacy Policy

This page describes what we collect when you use lgolux and how we keep that data protected. When you create an account, log in on your mobile device, deposit funds, or interact with our customer support team, we collect certain information. We explain below why we need that data, how we store it, and what rights you have over it.

Our approach to privacy on lgolux is straightforward: we collect only what we need, we keep it encrypted, and we never sell your data to third parties. We use your information to verify your identity, process deposits and withdrawals, prevent fraud, and respond to your requests. If you have questions about how we handle your data, our support team is available through the in-app help menu or email.

We at lgolux comply with applicable data protection laws in our service regions. Your privacy is a core part of how we operate, and we take it seriously.

What data we collect on lgolux

We collect several types of information when you use lgolux. First, identity data: when you create an account, we ask for your full name, date of birth, email address, and phone number. We also require a photo of your ID (passport or national ID card) to verify your identity—this is our Know Your Customer (KYC) requirement and is mandatory for account activation.

Second, payment data: when you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), we record the amount, date, and payment method. We do not store your payment card details or bank account numbers on our servers. All payment processing is encrypted end-to-end and handled by our trusted payment partners.

Third, account activity: we track your login history, bets placed, games played, wins and losses, and withdrawal requests. This data helps us prevent fraud, resolve disputes, and improve your experience on lgolux. We also collect information about your device and browser—IP address, device type, operating system—to detect unauthorised access and ensure account security.

How we use your data on lgolux

We use your identity data to verify your age and legal eligibility to use lgolux. This verification is required by law and happens only once during account setup. We keep your KYC information encrypted on secure servers and never share it with advertisers or third parties for marketing purposes.

We use your payment data to process deposits and withdrawals. When you request a withdrawal, our team reviews your account details and recent activity to ensure the request is legitimate. This review window typically takes a few hours during business hours. We also use payment data to detect suspicious patterns and prevent money laundering.

We use your device and IP information to protect your account from unauthorised access. If we detect a login from an unusual location or device, we may ask you to verify your identity with a code sent to your email or phone. This two-factor authentication protects you even if someone obtains your password.

Data storage, third parties, and your rights on lgolux

Where we store your data

We at lgolux store your data on encrypted servers located in Southeast Asia. Our data centres use industry-standard security protocols, including firewalls, intrusion detection, and regular security audits. We keep your data only as long as necessary—typically for the life of your account plus seven years for regulatory compliance. If you close your account, we delete most personal data within 30 days, except where law requires us to retain records.

Third-party processors

We work with third-party processors to operate lgolux. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, and our bank partners) receive only the payment information necessary to process your deposit or withdrawal. Our email and SMS providers send you account notifications and password reset links. Our hosting provider maintains our servers and databases. None of these partners use your data for their own purposes or share it with unrelated third parties.

Your rights on lgolux

You have the right to access, update, or delete your personal data on lgolux. Log into your account settings anytime to review or modify your email, phone number, or password. If you want a copy of all your data, contact our support team and we will provide a full export within 30 days. If you want to delete your account and all associated data, submit a request to our support email and confirm your identity. We will process your deletion within 30 days.

Cookies and tracking on lgolux

We use cookies to keep you logged in on lgolux and to remember your preferences (language, notification settings, favourite sports markets). These cookies are essential for the platform to function and do not track you across other websites. We do not use advertising cookies or sell your browsing data to ad networks. You can disable cookies in your browser settings, but this may limit your ability to use lgolux.

Changes to this policy

We at lgolux may update this privacy policy at any time. We will post changes on this page and notify you via email if the changes materially affect how we handle your data. Your continued use of lgolux after changes are posted means you accept the updated policy.

If you have questions or concerns about how we handle your data on lgolux, contact our support team. We are committed to protecting your privacy and responding to your requests promptly.